TOLL FREE: 877-761-0322 Monday - Friday 8am until 4pm Mountain Time We Talk Billiards

Shipping & Returns

Old Will stocks quite a few products here in our big 20,000 square foot warehouse in Thornton, Colorado, however, some of our models ship directly from the manufacturers' warehouses. While returns for the products that we stock here are easy peasy to do, some of the manufacturers have stricter return policies. Below you'll find return policies for each brand of pool cue we carry. Please make sure to take a look before ya make your purchase, so ya won't run into any surprises later on. We're here Monday through Friday from 8AM to 4PM Mountain Time, so don't hesitate to call or chat if ya have any questions... that's what we're here for!

Meucci CuesBack to top

Returns:

If your item arrives Dead On Arrival (DOA) or defective Meucci will provide a replacement product, or full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 30 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Meucci as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Meucci make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to 24 hours to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Meucci. Once the product has been checked in at Meucci's warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Meucci's restock fee.

Shipping:

Meucci can usually ship orders out the same business day your order is placed if it is placed before 12PM Eastern Time and is in stock. Since we don't have real-time stock info your order may be delayed if your product is out of stock or needs to be made. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.

If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.
Viking CuesBack to top

Returns:

If your item arrives Dead On Arrival (DOA) or defective Viking will provide a replacement product, or full refund, within the first 30 days. Have your order number handy and give us a call, (or chat with us!). We'll be happy to help setup your return. After the first 14 days you must contact the manufacturer for warranty repair.

If you want to return your item for any reason other than defective or DOA you can send the product back to Viking as long as the product is in brand new, unused condition with all original packaging and paperwork. When shipping the products back to Viking make sure you get a tracking number just in case. You'll need to contact us for an RMA number. This can sometimes take up to 24 hours to provide, but it is very important you don't skip this step. Without the RMA number your package may be refused by Viking Cues. Once the product has been checked in at Viking Cues' warehouse you will be refunded less original shipping, (the amount it cost us to ship the item if your product included free shipping) and Viking Cues' restock fee.

Shipping:

Viking Cues can usually ship orders out the same business day your order is placed if it is placed before 12PM Eastern Time and is in stock. Since we don't have real-time stock info your order may be delayed if your product is out of stock or needs to be made. If ya need something to ship right away please contact us before ya place your order and we'd be happy to check for you.

If you have ANY questions about the return or shipping policies
please contact us before you place your order.
We are here Monday through Friday from 8AM to 4PM Mountain Time
to answer phones, chats, and help tickets.

Shipping FAQ's

How much does shipping cost?Back to top

After ya click the big, red "Add To Cart & Calculate Shipping" button on any product page, you'll be taken to your shopping cart. Just enter your zip code in the field labeled "Zip/Postal Code:" and click on the "Calculate Shipping" button. This will bring up all shipping methods and prices for the item(s) in your cart.

What countries does Old Will ship to?Back to top

We ship to folks in the good ol' USA... all 50 states and APO/FPO locations (in honor of our hard workin' troops abroad). You may have your order sent to a freight forwarder, however, once it leaves the US we are not responsible for return shipping if the product arrives defective.

Do you ship to guests staying at hotels, resorts, motels, etc...?Back to top

We are not able to ship orders to any guests staying at hotels, motels or resorts, however, we are happy to ship orders purchased by hotels, resorts and so on to the business making the purchase.

When will my order be shipped?Back to top

If your payment is received before 2:00 p.m. Mountain Time on any business day, your order will ship the same day. If we receive your payment after 2:00 p.m., your order will ship out first thing in the morning on the next business day. As mentioned above, some items ship from other locations and may require an additional business day for processing.
Please make sure to provide your email address and/or phone number when ya place your order, so that in case we find out about any possible delays in shipping, we can notify ya.

How will my order be shipped and when will it arrive?Back to top

When ya check out, you'll be given the option of using the following shipping methods. Transit times are taken from FedEx and USPS websites and begin the day after the package leaves our warehouse. FedEx will not deliver to a PO Box.


  • USPS 1st Class Mail®
    • Delivered Monday through Saturday in 1-9 business days. Available for small items under 13 ounces in weight
  • USPS Priority Mail®
    • Delivered Monday through Saturday in 1-5 business days
  • FedEx Ground® to a commercial address
    • Delivered Monday through Friday in 1-5 business days, by end of day
  • FedEx Ground® to a residential address
    • Delivered Tuesday through Saturday in 1-5 business days, by 8PM
  • FedEx Express Saver®
    • Delivered Monday through Friday in 3 business days, by 8PM
  • FedEx 2Day®
    • Delivered Monday through Friday in 2 business days, by 8PM
  • FedEx Standard Overnight®
    • Delivered Monday through Friday in 1 business day, by 3PM, 4:30PM or 8PM depending on destination (call us for delivery time estimates)
  • FedEx Priority Overnight®
    • Delivered Monday through Friday in 1 business day, by 10:30AM, 12PM, 4:30PM or 5PM depending on destination (call us for delivery time estimates)
• Saturday Delivery?
USPS delivers on Saturdays at no charge.
For residential addresses only FedEx Ground, (in this instance FedEx Home Delivery®) delivers on Saturdays at no charge.
For commercial addresses and expedited shipments FedEx Saturday Delivery is available by choosing FedEx 2Day® or FedEx Priority Overnight®, and adding THIS ITEM to your shopping cart.

• See FedEx Ground Map for our location (80241) below. Please keep in mind that eight of the brands we carry, Adam, A&D, Citizen, Detecto, Health o meter, Ohaus, Penn, and Seca, are shipped directly from the manufacturer's warehouse, and are sometimes not shipped out until the next business day. All of the rest of our models ship out of our warehouse here in Colorado.

FedEx Ground Map for shipments originating from 80241
View Larger Image

Can I track my order's shipment?Back to top

Ya sure can. We email your tracking number as soon as your order ships.
If ya chose FedEx as your shipper, CLICK HERE to go to the FedEx tracking page.
If ya chose USPS (United States Postal Service) as your shipper, CLICK HERE to go to the USPS Delivery Confirmation page.

Privacy Policy

Old Will's Spam Spewing MachineBack to top

No such thing, folks. We'll never send ya spam. I don't like it. You don't like it. Nobody likes it. And, we'll never rent or sell your personal information. Period.

Personal information that we may collectBack to top

We will collect personal information online, including names, phone, postal and e-mail addresses, shipping and billing information, and complaint information. We may also collect business information for businesses wishing to make a purchase with us.

How we use your personal informationBack to top

Unless you otherwise consent, we will use your personal information for the sole purpose for which it was provided. These purposes include order placements, e-mail responses, bill processing, and shipping. We will also use provided information to provide you with notices as of your purchase, and record-keeping for industry and marketplace practices.

How your information may be sharedBack to top

In order to process certain orders, Professional Retail Service must send your information to the manufacturer(s) of the product(s) you have purchased. By completing a purchase or sending us a request or inquiry, you are allowing us to forward your information to the appropriate persons responsible for processing and shipping your order.

Tracking CookiesBack to top

Our site is not set up to track or collect personal information that is not entered by our customers. Our site is, however, set to generate certain kinds of non-identifying data. We use such data to keep record of visitors to our site and so forth. This information is used for internal purposes to help us provide a better shopping experience for you. We also utilize cookies to make site navigation easier, as well as to store items in your cart you wish to purchase at a later time. Cookies will also be used by third party vendors, such as Google, to display marketing ads to you throughout the internet based on your past visits to our website. You may opt out from seeing this type of ad from Google by visiting Google's Ad Settings. Our cookies do not generate personal data, do not read personal data and are not tied to anything that could be used to identify you. No personal information is collected.

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Old Will's company is called"Professional Retail Service"451 E 124th AVE
Thornton, CO 80241